Return Policy

Return Policy

At Mezmer Jewels, we want you to be completely satisfied with your purchase. We offer returns and replacements under the following conditions.

1. Returns for Unused Products

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and in its original condition.

  • To coordinate a return or replacement, please contact us on WhatsApp at +92 319 7059536. Our team will guide you through the process and coordinate the return or replacement with you.

  • The product is returned with its original packaging and accessories, where applicable.

  • The product has not been damaged, altered, or used.

Once the returned product is received and inspected, we will process the applicable return according to our policy.

2. Damaged or Faulty Products

If you receive a product that is damaged or faulty, we will accept the return without any questions.

In such cases:

  • You are eligible for a free replacement.

  • You will not be charged any replacement or return shipping costs.

  • Please contact us as soon as possible after receiving the product and provide details of the issue. Photos or videos may be requested to help us process the replacement quickly.

3. Change of Mind

Returns due to a change of mind are accepted only if the product is unused and returned within 7 days of delivery, subject to the conditions stated above.

4. How to Request a Return

To request a return or replacement, please contact us via WhatsApp at +92 319 7059536 with:

  • Your order number

  • Your name and contact details

  • The reason for the return

  • Photos or videos, if the product is damaged or faulty

Our team will guide you through the return process.

5. Return Approval

All returns must be approved by Mezmer Jewels before being shipped back. Products returned without prior approval may not be accepted.

Mezmer Jewels reserves the right to update this Return Policy when necessary.

— Mezmer Jewels